OUR COMMITMENT, RESTRICTIONS, & GUARANTEE
We are committed to giving our puppies the best start possible in their new homes. We take pride in delivering a loving, playful, well-socialized, healthy puppy to our new puppy owners.
We concentrate on eye contact, human socialization, and lots of TLC. We focus on human contact and touch of sensitive areas (face, eyes, ears, and feet). Small breed dogs have small bladders and it is very difficult for puppies to hold their bladders for an extended period of time. Puppies should be able to hold their bladders 1 hour for each month of their age plus 1. So if a puppy is 2 months old, they can only hold their bladders for 3 hours. If you work outside the home or will have occasions when you will need to leave your puppy alone for an extended period of time, you need to be sure the puppy has a designated potty area to relieve itself while you are away. Check out our Potty Training page for information on some great potty training aids and alternatives to outside potty training.
Our puppies are not caged. Instead, they are treated as part of our family and raised in our bedroom and kitchen. They enjoy being part of our daily lives and playing with all our dogs and cats. They receive an abundance of love from our entire family to ensure that each one leaves here pre-socialized, pre-spoiled, and pre-loved.
All of our puppies receive their first set of vaccines and a series of wormings before they go to their new forever homes.
All of our puppies leave here with an extensive new puppy gift pack and a starter supply of food - Diamond Naturals Small/Medium Breed Puppy formula.
We DO require a deposit to hold a puppy until he/she is ready to go to his/her new forever home. ALL PUPPY DEPOSITS ARE NON-REFUNDABLE.
After you choose your puppy, we will frequently send updated pictures until you take your puppy home. This way you can see how your puppy is constantly growing and changing. After you take your new puppy home, we love to receive pictures and updates of all our puppies!
Our puppies are never forgotten after they leave our home. We frequently call to check on how your new puppy is adjusting to his/her new environment. We are always available with any questions or concerns you might have about your new puppy.
Unless specified otherwise, our AKC Havanese puppies are sold on a Limited Registration basis only (they cannot be used for breeding or showing purposes).
We DO NOT ship our puppies in cargo. For an additional fee, we can drive and meet you to deliver your puppy (Delivery fee will be based on time and distance travelled), or our transport puppy nanny will fly your puppy to you (Delivery fees are quoted by our puppy nanny).
Sheryl's Must Havs has taken every reasonable precaution to ensure the physical soundness and temperament of our puppies. We do not assume any liability for any injuries caused by the negligence of the buyer after puppy pick up/delivery. All of our puppies are vet checked within 7 days before their "ready to leave" date. Buyers are required to have their puppy checked by their own veterinarian with FIVE (5) days of receipt of puppy. Sheryl's Must Havs will replace the above-described Havanese should it develop a fatal genetic defect that results in the death of the puppy before its first birthday. Sheryl's Must Havs must be notified within 24 hrs. after diagnosis by an examining licensed veterinarian with a statement from said veterinarian explaining the puppy’s condition. The condition must be an actual diagnosis determined by tests and lab results. All vet charges and expenses will be paid by the buyer. Sheryl's Must Havs will not be responsible for any vet expenses incurred by buyer regardless of the issue. Sheryl's Must Havs reserves the right for a second veterinarian opinion of their choice. Sheryl's Must Havs does not offer refunds. A replacement puppy will be offered only if it falls under our fatal genetic defect guarantee. Buyer is responsible for transportation costs of replacement puppy. The replacement puppy will be from Sheryl's Must Havs next available litter and will be of the same gender as the original puppy purchased. Buyer must follow the terms of the contract or the health guarantee will be null and void. Common puppy ailments such as Coccidia, Guardia, Fleas, Worms, Ear Infections/Mites, Bacterial Infections, and Kennel Cough that can be treated and cured are not covered. Any health issue, (including Cataracts and Cherry Eye) that can be treated with medication and/or surgery is not covered. Retained testicles, hernias, and over or under bites are not covered. Buyer understands and agrees that under no circumstances will any claim be made by buyer with regards to any DNA test results or opinion disputing breed. These tests are for informational purposes and are not reliable or intended to determine or validate whether a particular dog is purebred or the make-up of a particular dog and Buyer agrees to hold Breeder harmless from any such claims. Sheryl's Must Havs has no control over the future temperament, habits, size, color, appearance, or breeding/show capability/quality of a puppy and therefore does not warrant such.